PAYMENT - We accept MasterCard, Visa, and Visa Debit. Payment will be collected when you place your order.
We can no longer accept Maestro for on-line payments. If you wish to pay for an on-line order by Maestro, you will need to telephone your card details to the nursery.
We still accept Maestro at our shop and for telephone orders.
AVAILABILITY is shown for each cultivar, this is updated regularly. If out of stock, we can notify you when the plants are ready.
SUBSTITUTES - Alternatively we will offer a close substitute. Please indicate from the drop down bar on the Order Form if a substitute is NOT acceptable.
P & P CHARGES are per parcel - For UK parcels, UP TO FOUR plants can be packed in a parcel.
Part orders may therefore incur extra p&p costs.
On Step 3 of the Order Procedure - Please select a Delivery Zone from the drop down bar and click 'Update'. This will automatically calculate the delivery charges for the clematis you have selected.
For details of charges for EU and beyond, please see our Export Page - 'Export - Europe and Beyond'.
DISPATCHING - Clematis are dispatched year-round subject to availability. Slight delays may occur in e-mail response over very busy periods e.g. during flower shows from May to August, etc.
For Christmas orders our last dispatch is mid December.
Parcels are generally dispatched on Tuesdays and should be delivered in England, Wales and Lowland Scotland, by Thursday. Other destinations can take up to four working days.
If your parcel has not arrived by mid-day Friday, please telephone the nursery. Our packaging is designed to protect your plants for up to two weeks if delayed in transit.
IF OUT - Normally a signature is required but the parcel will be left IF we have been given details of a SAFE PLACE (this is at the customer`s risk) - please complete the 'If Out' box on the order form, otherwise the parcel will be returned to the depot and delivery will be attempted on another day, after a second attempt it may be left at the nearest post office for you to collect.
A different DELIVERY ADDRESS may be selected on the Order Form. A message can also be completed for us to include with a gift. Please complete 'If out' details where possible.
E-MAIL confirmation that your order has been received will be sent immediately. If this does not arrive within an hour it is likely your order has not been submitted, or there was a mistake in the e-mail address you provided.
A SECOND E-MAIL WILL CONFIRM AVAILABILITY AND A DISPATCH DATE. This should be within one week of your order date.
PLEASE double check your e-mail address and telephone number are correct on the order form otherwise we cannot contact you!
Telephone help can be obtained on 01953 850407 -
10:00am to 4:00pm - Tuesday to Saturday.
You may also like to read the Mail Order Service Page which contains helpful information.
