9th April 2020 - from Peter.
Business as usual but expect minor delays in dispatch.
We are experiencing unprecedented demand at the moment and as such there will be some minor delays in dispatch of your plants. Our carrier DPD Local have implemented a "Contactless Delivery" method so you don't have to sign for your parcels. We will continue to review our policy of maintaining our dispatch service each day throughout the Covid-19 crisis.
Be careful, be safe and we wish you all Happy and Healthy Gardening!
Further to the above - We are extremely busy at the present time and it may take us several days to reply to your enquiry.
What size are your plants? - Our plants are garden ready 2 years old and most are grown in a 3 litre pot. They are on 90cm Bamboo canes with individual labeling for each plant. Find out more here - Our Quality Plants
When do you send? - We send all year round because of the quality of the product we are sending. Find out more here - Delivery Details
Do I need to harden off before planting? - Yes - Clematis purchased during winter through to April, must be hardened off before planting. Read more here - Care Guide
Do you accept National Garden Scheme Gift Vouchers - No I'm afraid we don't only our own.
One of the plants I want is out of stock and I can't order it. Can you hold my order until the one I want is ready? - No. We are sorry we can not do this because the time and space required to administrate such a system is simply unworkable on a large scale. There is a useful notification feature for out of stock plants that works very well.
Out Of Stock - When will the plant I want come back into stock? - Good question! With plants it is often difficult to be certain when they will be ready for sale. We have strict quality standards that we will not compromise on so please be patient. Please refrain from asking this via the contact form and use the Notification function on the plant page. This will tell you by email when it is back in stock.
Please respect that we are not a free advice service.!
If you have bought or intend to buy clematis from us please feel free to get in touch.
If you purchased your plants elsewhere and need advice about them, please return to the company who benefited from your business.
Have you checked the FAQ's above?
As well as the contact form you can use either of the following options.
By Phone: 01953 850 407 - Usually answered between 10am - 4pm - Monday to Friday. The telephone is answered as much as possible when we are on site but bear in mind we are a nursery and can't always be at the desk! If you get our answer-phone we promise to call you back!
By Post: Correspondence Address: Thorncroft Clematis & Climbers, Merryfield, North Green, Reymerston, Norwich, Norfolk, NR9 4RD -- The nursery is no longer open to visitors however you can buy many of our plants at Peter Beales Roses, Attleborough - See More...
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