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Privacy Policy

GDPR Compliant Website Privacy Policy Notice

VERSION 1.20180529

This Website Privacy Policy notice is for the website; www.thorncroftclematis..co.uk and served by Thorncroft Clematis and Climbers Ltd and governs the privacy of those who use it.

The purpose of this policy is to explain to you how we control, process, handle and protect your personal information while browsing or using this website, including your rights under current laws and regulations. If you do not agree to the following policy you may wish to cease viewing / using this website.

The policy is updated from time to time with the latest version available on this page.

Policy key definitions:

•          "I", "our", "us", or "we" refer to the business Thorncroft Clematis and Climbers Ltd.
•          "you", "the user" refer to the person(s) using this website.
•          GDPR means General Data Protection Act.
•          PECR means Privacy & Electronic Communications Regulation.
•          ICO means Information Commissioner's Office.
•          Cookies mean small files stored on a user’s computer or device.

We have carried out a self-assessment procedure with the ICO and as a result we are not registered with the ICO under the Data Protection Register:
We are only processing personal data for the core business purposes and therefore do not have to pay a fee to the ICO or register a Data Protection Officer.

Processing of your personal data

Under the GDPR (General Data Protection Regulation) we control and / or process any personal information about you using the following lawful bases.

The Lawful basis’s for processing your data

Consent

The reason we use this basis is that you can opt in to our public emailing list from various sections of the website. We process your information by storing the email address only on our self-hosted email marketing software (Sendy) and then email you offers, news and other items of interest.  We will continue to process your information until you withdraw consent, or it is determined your consent no longer exists.  This information is not shared with third-parties for marketing purposes however it is shared with third-parties we require to offer this service: Web Development Agencies to be able to work on our website, Accountancy and Business Analysis Companies to import into our stock control and order processing system, dispatch/delivery firms for the purposes of sending our goods to you via the postal system/couriers and Internet Service Providers (AWS/Net Communications) who provide the actual transport for emails.

Contract

The reason we use this basis is that you can place an order for goods or services on our website and as such have entered into a contract with us.  We process your information on our website backend Administration Control Panel to measure the effectiveness of our ecommerce store by gathering various data for us to review our metrics and we look for patterns across our customers shopping trends.  This information is not shared with third-parties for marketing purposes however it is shared with third-parties we require to offer this service: Web Development Agencies to be able to work on our website, Accountancy and Business Analysis Companies to import into our stock control and order processing system, dispatch/delivery firms for the purposes of sending our goods to you via the postal system/couriers and Internet Service Providers (AWS/Net Communications) who provide the actual transport for emails.

We shall continue to process your information until the contract between us ends or is terminated under any contract terms.

If, as determined by us, the lawful basis upon which we process your personal information changes, we will notify you about the change and any new lawful basis to be used if required. We shall stop processing your personal information if the lawful basis used is no longer relevant.

Your individual rights

Under the GDPR your rights are as follows.

•          the right to be informed;
•          the right of access;
•          the right to rectification;
•          the right to erasure;
•          the right to restrict processing;
•          the right to data portability;
•          the right to object; and
•          the right not to be subject to automated decision-making including profiling.

You also have the right to complain to the ICO via www.ico.org.uk if you feel there is a problem with the way we are handling your data.

We handle Subject Access Requests in accordance with the GDPR.  Please contact admin@thorncroftclematis.co.uk to request any of your rights be fulfilled.

Internet cookies

We use cookies on this website to provide you with a better user experience. We do this by placing a small text file on your device / computer hard drive to track how you use the website, to record or log whether you have seen particular messages that we display, to keep you logged into the website where applicable, to display relevant adverts or content, referred you to a third-party website.

Some cookies are required to enjoy and use the full functionality of this website.

We use a cookie control system which allows you to accept the use of cookies, and control which cookies are saved to your device / computer. Some cookies will be saved for specific time periods, where others may last indefinitely. Your web browser should provide you with the controls to manage and delete cookies from your device, please see your web browser options.

  • List of cookies we use are;

    The table below lists the cookies we collect and what information they store.

    COOKIE nameCOOKIE Description
    CART The association with your shopping cart.
    CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
    COMPARE The items that you have in the Compare Products list.
    CURRENCY Your preferred currency
    CUSTOMER An encrypted version of your customer id with the store.
    CUSTOMER_AUTH An indicator if you are currently logged into the store.
    CUSTOMER_INFO An encrypted version of the customer group you belong to.
    CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
    EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
    FRONTEND Your sesssion ID on the server.
    frontend Created when you visit our website over http protocol
    frontend_cid Created when you visit our website over the https
    GUEST-VIEW Allows guests to edit their orders.
    LAST_CATEGORY The last category you visited.
    LAST_PRODUCT The most recent product you have viewed.
    NEWMESSAGE Indicates whether a new message has been received.
    NO_CACHE Indicates whether it is allowed to use cache.
    PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
    POLL The ID of any polls you have recently voted in.
    POLLN Information on what polls you have voted on.
    RECENTLYCOMPARED The items that you have recently compared.
    STF Information on products you have emailed to friends.
    STORE The store view or language you have selected.
    USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
    VIEWED_PRODUCT_IDS The products that you have recently viewed.
    WISHLIST An encrypted list of products added to your Wishlist.
    WISHLIST_CNT The number of items in your Wishlist.
    utma Google Analytics Tracking Cookie. 
    This cookie keeps track of the number of times a visitor has been to the site pertaining to the cookie, when their first visit was, and when their last visit occurred. Google Analytics uses the information from this cookie to calculate things like Days and Visits to purchase.
    utmb and utmc Google Analytics Tracking Cookie 
    - The B and C cookies are brothers, working together to calculate how long a visit takes. __utmb takes a timestamp of the exact moment in time when a visitor enters a site, while __utmc takes a timestamp of the exact moment in time when a visitor leaves a site. __utmb expires at the end of the session. __utmc waits 30 minutes, and then it expires.
    utmt Google Analytics Tracking Cookie
    This is is used to throttle request rate.
    utmz Google Analytics Tracking Cookie 
    This keeps track of where the visitor came from, what search engine you used, what link was clicked on, what keyword was used, and where the user was in the world when you accessed the website.
       

More information on the Google Analytics Cookies can be found here:
https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage

Magento is the shopping cart/eCommerce software our website is based on.

We share basic details with Google for website statistics and analytics.  The Google Privacy policies can been found here:
https://support.google.com/analytics/answer/6004245?hl=en

Data security and protection

We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access and manage that information. Our methods meet the GDPR compliance requirement. 

You may request a copy of our GDPR Data Protection Policy, as well as our specific Information Security Policy by contacting admin@thorncroftclematis.co.uk to request this or visit our website and clicking on “Policies” in the footer.

Transparent Privacy Explanations

We have provided some further explanations about user privacy and the way we use this website to help promote a transparent and honest user privacy methodology.

Email marketing messages & subscription

Under the GDPR we use the consent lawful basis for anyone subscribing to our newsletter or marketing mailing list. We only collect certain data about you, as detailed in the "Processing of your personal data" above. Any email marketing messages we send are done so through self-hosted email platform and not a third-party EMS.  The emails themselves are sent out via the Amazon Web Service SES Service.

Email marketing messages that we send may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of data such as; times, dates, I.P addresses, opens, clicks, forwards, geographic and demographic data. Such data, within its limitations will show the activity each subscriber made for that email campaign.

Any email marketing messages we send are in accordance with the GDPR and the PECR. We provide you with an easy method to withdraw your consent (unsubscribe) or manage your preferences / the information we hold about you at any time. See any marketing messages for instructions on how to unsubscribe.

Within our self-hosted Email Marketing System we hold the following information about you.

•          Email address
•          IP address
•          Subscription time & date

To download a copy of our General Data Protection Policy please - click here
To download a copy of our Information Security Policy please - click here