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Privacy Policy

Thorncroft Clematis & Climbers Ltd 

Privacy Policy - GDPR


Who we are 

Thorncroft Clematis & Climbers are growers and retailers of a range of climbing plants.  We offer a mail order service and sales at horticultural events. We are the Data Controller and Processor of our customer’s data.  Our address for correspondence is:- 

Thorncroft Clematis, The Lings, Reymerston, Norwich, NR9 4QG.   Telephone - 01953 850 407.   E-mail -

Why we hold your data

Thorncroft Clematis and Climbers holds most personal details on our files digitally, but some order records are on paper.  We hold details for contractual obligations and core business purposes.  We store your name, postal, delivery and email address, telephone number and order history.  We hold this data to enable us to fulfil your order, document our business relationship with you and provide advice and support when required.  We can hold this data indefinitely, even if the customer asks to be removed from our mailing list.  This is to help us manage future interactions with our customers.  After a period of years, we may remove this data when it is considered to be of no potential value to ourselves or the customer.

Any personal information we hold about you is stored and processed in line with the Data Protection Act 1998 and in line with the General Data Protection Regulation (GDPR) 2018.

All data is stored on a secure server operated by PHC Digital Ltd, Office 1, 36 Lavender Close, Attleborough, Norfolk. NR17 2PZ

Who sees it

Thorncroft Clematis & Climbers do not buy in data, nor sell-on any data they collect.  Nobody has full access to your data, except our own staff.  Data is shared with our delivery partners who are provided with only the essential delivery details required for the efficient dispatch of your order.  Also, the professionals who support our IT systems will have limited access to records for the purpose of maintaining our service and security requirements.  Card payment details are routed direct through the Worldpay system for transaction processing.  We do not hold any debit or credit card details. 

Protecting your Data 

We know how much data security matters to all our customers. With this in mind we will treat your data with the utmost care and take all appropriate steps to protect it.  We secure access to all transactional areas of our websites and apps using ‘https’ technology.  Virus protection systems are maintained and operated as recommended for maximum protection.  Access to your personal data is password-protected.  We regularly monitor our system for possible vulnerabilities and attacks and liaise with our IT consultants on digital security.

Accessing your own data

You have the right to request the following-

Access to the personal data we hold about you, free of charge in most cases

The correction of your personal data when incorrect, out of date or incomplete

That we stop using your personal data for direct marketing (either through specific channels, or all channels)

That we stop any consent-based processing of your personal data after you withdraw that consent.

You can contact us to request to exercise these rights at any time by e-mail, or in writing to the address above, marking your request for the attention of The Data Controller, Thorncroft Clematis and Climbers.

If we choose not to action your request, we will explain to you the reasons for our refusal.

Data breaches

Data breaches will be managed by our Data Officer.  We have a robust system in place to monitor data use and/or data theft.  We will immediately notify any affected customers if it has been deemed that their data is affected in any way.

International data

Thorncroft Clematis & Climbers operates and holds data only in the UK.


If you feel that you need to make a complaint, you can contact our Data Officer by e-mail, or in writing to the address above, marking your request for the attention of The Data Controller, Thorncroft Clematis and Climbers.

Or you can contact the Information Commissioner’s Office (ICO) at, who can manage your complaint for you.

Opt in/out

Thorncroft Clematis & Climber’s data collection currently meets the GDPR standards and as such we hope you are happy with the way we maintain contact with you and, as part of our customer service, manage your personal data.  You can opt out of receiving future email or postal communications by sending us an ‘opt out’ email to

If we do not receive a Removal Request, we will assume that you are happy with our current communication arrangements.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.