Delivery + Click & Collect Details
Delivery from £7.99 and most customers never pay over £9.99!
We offer a year-round Mail Order and Delivery service (subject to weather and availability). We do not dispatch small or young plants, but send our mature plants in 3 litre pots anywhere in the United Kingdom and Europe.
We dispatch Monday to Thursday each week so usually your order will be dispatched within 1-2 days of ordering, however during busy periods this can be expected to increase. Any significant delays will be notified on the checkout page of the website.
Orders made after midday Thursday are usually dispatched on the following Monday.
We use DHL for all our deliveries. To get the most out of the delivery service download the DHL App. Find out more here - DHL APP.
Our last dispatch before Christmas 2023 will be 14th December - all orders placed after this will be sent in the New Year and that is to be from the 9th January onwards.
Instructions to Nursery - At the checkout stage you are able to add an instruction to the nursery such as, 'Please avoid March 20th - 25th' or 'Away in June'.
Instructions to courier - Please give us details of a safe place where the parcel can be left (Please note - this is at the customer's risk). If no instructions to leave the parcel are given and there is no one to sign for it, then our carrier will try to deliver the following day.
Please provide your mobile number or email address and our carrier will tell you the hour your delivery will be made within and if it is not convenient you will be able to re-arrange the delivery directly with them.
UK Delivery Charges - DHL Version
|Area||Post Codes||No. of Plants||No. of Plants||No. of Plants|
|All areas which are NOT listed below||1 - 4 |
|5 + |
Isle of Wight & Scilly Isles
|PO30-41 & TR21-25||1 - 4 |
|5 - 8 |
|9 + |
(2 Day Service)
AB 31-38 & 40-56
1 - 4
|5 - 8 |
|9 - 12 |
Export to Northern Ireland and outside the UK
We no longer offer to export to Northern Ireland or outside the United Kingdom and are sorry for any disappointment this has caused.
**Orders made on our website to be delivered to any 'reshipping' company for export will be cancelled and refunded minus a reasonable restocking & transaction fee. We can't provide phytosanitary certification for export and will not be held responsible for losses due to lack of documentation.**
Click & Collect
Although we do not open on a regular basis, we are delighted to offer a Click & Collect option for you to collect your orders from our Rails End Nursery location in Worcestershire.
While we get to grips with this new offering we will have to restrict the collection day to a Friday only between 10:00 & 3PM with the hope of expanding that at a later date if we feel it is possible.
Make your online order, checkout and pay online just as if it was a delivery order but of course select Click & Collect instead of a shipping method.
Because we are predominantly a mail order business, our systems are automated and much of the terminology revolves around the kinds of terms used in mail order, so please forgive us for this.
You will receive the following automated emails after making your order.
1. Order acknowledgement. - Full details of your order.
2. Order Status Update - Pending - meaning your order is received into our order processing system
3. Order Status Update - Processing - meaning we are picking and cleaning your plants
4. Order Status Update - Dispatched - in the case of Collection orders, your plants are almost ready for you to pick up.
5. Order Status Update - Completed - your plants are ready for you to pick up on the next Friday.
You can collect from our new location at:
Rails End Nursery